Terms and Conditions

Terms and Conditions

Tico Lingo’s Terms and Conditions

We like to be as open and transparent with our students as possible, and thus we created the terms and conditions page for Tico Lingo. Below, you’ll find all the nitty gritty details.

Individual Cancellation Policy:

Before Arrival:
Tico Lingo accepts cancellations up to 2-weeks prior to the beginning of the program. A full refund of the 35% deposit will be granted to the students. Although discretion is given to the administration at Tico Lingo, cancellations with less than two weeks’ notice will not receive a refund of the deposit.

After Arrival
Unless there is a personal or medical emergency, Tico lingo does not give refunds to students whom have begun their program at the school. In the case of emergency, students are asked to provide medical documents from a Costa Rican clinic, hospital, or physician. Requests for refunds are assessed by the Program Director on a case-by-case basis and may include: sickness or injury, death and sickness of immediate family member, or other serious matter forcing the student to leave their program.

Emergency Costs
In the unlikely event of an emergency, all students are responsible for any accrued costs for treatment in Costa Rica. If an emergency occurs on the premises of Tico Lingo, Tico Lingo will assist with immediate transportation, phone calls, and emergency response, but all costs are of the responsibility of the student.

Most international travel insurance plans ask that costs be paid upfront, of which will be refunded upon return to students’ home country. Tico Lingo cannot assist financially with students’ medical, travel, or logistical expenses due to accident, emergency, or extraordinary circumstances that occur while in Costa Rica

Medical Conditions
Tico Lingo asks that all students communicate with the school about any mental or physical illness or other challenges/limitations that students have before arrival and start of a Tico Lingo program.

Students are responsible for bringing any necessary medication with them to Costa Rica and must commit to taking said medication during their stay or involvement with Tico Lingo. If for whatever reason the student interrupts or ceases treatment, Tico Lingo is not responsible for resulting sickness or injury and may ask the student to leave the program if they disrupt a program or cause threat to other Tico Lingo students. A pertaining refund will be given on a case-by-case basis by the Program Director.

Conditions for Groups:

Payment
All participating groups in Tico Lingo programs are required to pay a 35% deposit no less than 8-weeks prior to their start day. The remaining 65% payment will be due on arrival day.

Cancellations made with more than 4 weeks notice will be fully refunded the 30% deposit. Cancellations made with less than 1 week notice are subject to full payment.

Program Changes
A student that is part of a group program and whom has begun classes at Tico Lingo may not change the type of program, the dates of the program, nor the type of program taken. For example, a student cannot take a week off of the program and postpone classes to a later date nor can a student decide she wants private classes instead of group classes paid for in the program.

After the start of a program, students who change their plans to take time off during their studies will forfeit their homestay and class payment for the time missed. The family will be paid for the time missed, and any later homestay will be charged at the regular rate.

Adventure Tour / Culture Tour Cancellation Fees
If not already included in the student’s program, students who sign up for an additional weekend excursion must pay by Wednesday of the preceding week. Students who cancel after this time will be charged a 30% penalty fee.

Miscellaneous:

SJO Airport Pick Up:
Unless specifically noted by the student, airport pick-up is included for every student registered for an immersion program. Students must wait for their pickup at the airport exit point. If you cannot find your pickup contact, please use the emergency contact numbers you have to call the family and/or the school. Do not take a taxi or leave the airport until you have spoken to a school representative or the family. The school will not reimburse students who leave the airport without waiting for their airport pickup contact or contacting us first.

Photography Permits
By accepting the Tico Lingo Terms and Conditions, students accept that they may be pictured/photographed and that such material may be used by Tico Lingo and/or Tico Lingo’s business partners for promotion or marketing of Tico Lingo Spanish programs. However, all students also reserve the right to request a picture be removed from advertising at any point, and this request will be honored by Tico Lingo.

National And School Holidays
We observe the following holiday dates, and no class will be held on these days:
• January 1st (New Year’s Day)
• Thursday and Friday, April (Easter week)
• December 25th (Christmas Day)

In the event program dates fall on a holiday, Tico Lingo does not provide discounts and no class will be held on these days. Often times, events are held on these days to celebrate said holidays in which students are encouraged to participate.

Homestays are not affected by any national holidays.

Clicking “I Agree” to the Terms and Conditions means….
By selecting the “I Agree” box during the Tico Lingo registration process, the student agrees to abide by the aforementioned rules and conditions of Tico Lingo. By checking the box, students declare they are aware that participating in any Tico Lingo program while in Costa Rica exposes them to certain risk that may be incurred. These may include but are not limited to: accident and/or sickness without readily available medical facilities, forces of nature, travel on the ground and in the air, assault, and theft.

In consideration of the right to participate in the programs, tours, homestays and all other activities offered by or associated with Tico Lingo and / or their agents and partners, students assume all of the risks involved and agree to indemnify and hold Tico Lingo, their officers, staff, directors, owners, employees and cooperating agents blameless and not responsible for any and all liability.