Terms and Conditions

Terms and Conditions

Tico Lingo’s Terms and Conditions

Transparency is a huge priority for us a Tico Lingo and we enjoy providing that transparency to our students wherever possible. Below you will find all of our Terms & Conditions regarding program cancellations, refunds, holiday’s, as well as other important items.

Please read Tico Lingo’s Terms & Conditions below prior to submitting your online registration.

Personal Travel

All students, volunteers, and participants are responsible for arranging and paying for his/her travel to Costa Rica. This primarily includes the cost of airfare to Costa Rica, but also includes transportation to the airport upon completion of the program. Note airport pickup and transfer from Juan Santamaría International Airport (SJO) is included in almost all Tico Lingo programs. Students must wait for their pickup at the airport exit point. If you cannot find your pickup contact, please use the emergency contact numbers you have to call the family and/or the school. Do not take a taxi or leave the airport until you have spoken to a school representative or the family. The school will not reimburse students who leave the airport without waiting for their airport pickup contact or contacting us first.

It is the responsibility of the student/volunteer/participant to carry all necessary travel documents when traveling internationally such as valid passports or travel visas. Some programs require different documentation, of which your Program Advisor will make you aware, but it is not the responsibility of Tico Lingo to ensure the traveler’s documents are in proper condition and order. That is the full responsiblity of the student/volunteer/participant.

Insurance

Tico Lingo does not provide students, volunteers, or participants with insurance of any kind. Program Advisors may provide assistance with the purchase of insurance, but Tico Lingo does not do any selling itself nor is it affiliated with any insurance agency. Travel insurance is recommended, and can be required for some programs, but the participant is responsible for evaluating and determining the kind of insurance coverage he/she should have.

Refund Policy

• If Tico Lingo cancels your program for any reason, you are entitled to a full refund.

• All deposits are fully refundable up to 4-weeks prior to the beginning of the program. A full refund of the 35% deposit will be granted to students. Students are encouraged to use their deposit on online classes of which are discounted (by 10%) to students whom have already paid their deposit and have decided to cancel their immersion program in Costa Rica.

• Cancellations with less than four weeks notice will not receive a refund of the deposit. You may change program dates up to 2 years at no charge or decide to use your deposit on online-classes.

• Unless there is a medical emergency, Tico lingo does not give refunds to students whom have begun their program at the school. In the case of emergency, students are asked to provide medical documents from a Costa Rican clinic, hospital, or physician. Requests for refunds are assessed by the Program Director on a case-by-case basis and may include: sickness or injury, death and sickness of immediate family member, or other serious matter forcing the student to leave their program.

Emergency Costs

In the unlikely event of an emergency, all students, volunteers, and participants are responsible for any accrued costs for treatment in Costa Rica. If an emergency occurs on the premises of Tico Lingo, Tico Lingo will assist with immediate transportation, phone calls, and emergency response, but all costs are of the responsibility of the student.

Most international travel insurance plans ask that costs be paid upfront, of which will be refunded upon return to students’ home country. Tico Lingo cannot assist financially with students’ medical, travel, or logistical expenses due to accident, emergency, or extraordinary circumstances that occur while in Costa Rica.

Personal Medical Conditions

Tico Lingo asks that all students communicate with the school about any mental or physical illness or other challenges/limitations that students have before arrival and start of a Tico Lingo program.

Students are responsible for bringing any necessary medication with them to Costa Rica and must commit to taking said medication during their stay or involvement with Tico Lingo. If for whatever reason the student interrupts or ceases treatment, Tico Lingo is not responsible for resulting sickness or injury and may ask the student to leave the program if they disrupt a program or cause threat to other Tico Lingo students. A pertaining refund will be given on a case-by-case basis by the Program Director.

Photography Permits

All students/volunteers/participants accept that they may be pictured/photographed and that such material may be used by Tico Lingo and/or Tico Lingo’s business partners for promotion or marketing of Tico Lingo Spanish and/or volunteer programs. However, all participants reserve the right to request a picture be removed from advertising at any point, and this request will be honored by Tico Lingo.

National And School Holidays

We observe the following holiday dates, and no class will be held on these days:
• January 1st (New Year’s Day)
• April 9th and 10th (Holy Thursday and Friday)
• May 1st (Labor Day)
• August 15th (Mother’s Day)
• September 15th (Independence Day)
• October 12th (Culture Day)
• December 25th (Christmas Day)

In the event program dates fall on a holiday, Tico Lingo does not provide discounts and no class will be held on these days. Often times, events are held on these days to celebrate said holidays in which students are encouraged to participate.

Homestays are not affected by any national holidays.

Indemnification, Rules, and Safety

The participant agrees to indemnify Tico Lingo against any and all liability arising directly or indirectly from traveling, living, and/or volunteering in Costa Rica. Furthermore, the participant agrees NOT to hold Tico Lingo liable for any actions or omissions of any of its partner organizations.

Notwithstanding this or any other agreement, Tico Lingo’s liability shall not in aggregate exceed the amount of the program fee paid by the participant.

The participant agrees to abide by all rules and regulations as stipulated by Tico Lingo, its employees, school, and housing partners. The participant agrees to abide by all local Costa Rican laws, as well as all rules stipulated by Tico Lingo and its employees and partners, with respect to alcohol consumption. Tico Lingo may provide basic information about local laws, but Tico Lingo is NOT a legal expert and it is the participant’s sole responsibility to ensure he/she is in compliance with the law.

Use of illegal drugs is strictly prohibited and will result in immediate dismissal from the program without refund.

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